I was thankful that I renewed with Club Insure, as shortly after our renewal we had to report a water damage claim following our toilet cistern breaking. The resultant leak came through the ladies toilet upstairs to the dance floor, the committee room, the computer systems & pool table below.
Within 2 days of the leak happening there was an appointed contractor to do the repairs. By early November the claim was settled.
The efficiency and professionalism shown by the claims team at Club Insure has been very comforting, at the end of the day this is what we pay insurance premiums for, the true test of your insurance broker is when a claim happens and in this instance I can honestly say Club Insure performed very well.
We only recently took out our policy with Club Insure as our broker and during our first claim we were very pleased with our decision to appoint them, as the claims service has been prompt and professional throughout the whole process. We suffered damage to our underground pipes and the claim was resolved in 6 weeks from the date of notification, and we are now in receipt our settlement cheque.
Our previous brokers had never attempted to get feedback on how we felt our previous claims had been handled and we really appreciate this process with Club Insure, it feels like your opinion is a valued.
After suffering a loss, our Club Insure claims team responded quickly and professionally. A loss adjuster was appointed through our Loss Assist policy to complete an on site visit. This additional policy really was money well spent. Without the prompt service our club would have struggled to get back on it’s feet. Our claim was settled in less than four weeks and as a volunteer committee we could not have been better guided through the claim. We are thankful for the “1st class” level of service that we received and would highly recommend Club Insure.
Club Insure not only provided the most competitive price we have ever known but the service and support offered was exceptional.
I would gladly recommend your company on the ease that you arranged our buildings & contents insurance. As I had already advised you that the club needed to reduce our expenses, you quickly arranged our insurance at a very competitive price fixed for three years.
Your personal visit to the club made all the difference, our trustee and myself were able to discuss in detail all our insurance questions with you.
Within a short time all was agreed and signed for.
We have always been pleased with the service provided by Club Insure – they offer competitive and comprehensive quotations with a premium service. We appreciate the personal touch and face to face consultations they provide, and their expert advice ensures that we always feel confident in our insurance coverage. This was recently put to the test when we suffered a loss and our insurers sought to decline cover; Club Insure fought on our behalf and got the decision overturned, leading to a fair payment. If we had been with a brokerage that didn’t offer an award winning claims service, or a claims service at all, we wouldn’t have had the industry knowhow to challenge the decision effectively – and would likely have been left out of pocket. Price and Policy coverage are important factors in placing your insurance, but without a broker who can provide the right guidance when the time comes to use the policy, everything else can mean very little.