Steve Fleming, Broking Director, talks openly about his career at Club Insure; the highlights, the philosophy that underpins their success and the challenges that face even the most accomplished
What are the challenges that you currently face as an insurance broker?
Whilst Club Insure continues to grow its client base in terms of numbers, it is clear that the turnover in venues and operators around the country is relatively high, much of our time is spent keeping abreast of which venues are opening/closing or changing hands.
As with all industries the insurance market is highly competitive but often that competition comes from brokers or insurers who are inexperienced in or unsuited for the late licensed leisure trade. Whilst it might be easier for clubs to seek advice on their insurance through on line facilities or high street brokers, I’m often finding they are under insured or inadequately covered; this is incredibly dangerous in such a litigious society and can be detrimental to their business in the event of a claim.
It is imperative that operators seek professional, honest advice from brokers who are both experienced and operate with integrity. The cheapest quote initially often turns into the most expensive in the long term.
What then does Club Insure offer that is different to the rest of the market, why are you considered the Premier Insurance broker for the industry?
As the official broker to the Association of Conservative Clubs, National Union of Liberal Clubs, National Union of Labour & Socialists Clubs & CISWO, Club Insure are constantly seeking innovative risk management techniques and working practices. We take a strong stand on spurious liability claims and work with the client’s best interest at heart. We understand our clients insurance and risk management requirements. We have worked over this period to develop our products to accommodate the ever changing needs and demands of our clients with our products ranging from property and liability cover for traditional bars and clubs, to event cancellation insurance for overseas dance festivals.
As well as experienced insurance specialists, Club Insure provide in-house account handlers and award winning claims managers, which allows for constant communication between us and our customers.
The ethos behind our company remains the same; a customer focused specialist insurance broker which prides itself on an ability to provide lasting and effective products to our range of clients.