For those people who are still not aware of their name, Club Insure Ltd mean business. Originally a subgroup of NDML Ltd (Nightclub Direct and Millennium Leisure), established since 1998, Club Insure was launched in 2011 to deal specifically with sports & social clubs. Due to remarkable success over the next couple of years, both in the local and national market, they have rebranded as Club Insure Ltd.
Their aim is to be recognised as the market leader and if their accolades and affiliation with respected associations are anything to go by, then they are certainly heading in the right direction.
In 2013 alone they have been appointed the preferred insurance broker for The Association of Conservative Clubs, Coal Industry Social Welfare Organisation and The National Union of Liberal Clubs, in recognition of their experience, comprehensive cover and outstanding customer service
“I can not recommend Club Insure highly enough. I would suggest that any complex network such as ours, utilise the help of a specialist insurance broker such as Club Insure. Their strength of service and professionalism is outstanding and the relationship that I have built with them is reassuring on a personal basis. I am delighted to be associated with Club Insure.” (Mr J Dunn, Ashington Joint Welfare Scheme.)
Club Insure Ltd boasts transparency and honest advice as the key elements to their success. They pride themselves on their knowledge and understanding of sports and social clubs and the difficulties they face on a day to day basis. In recent years both legislation changes and economic pressures have had an overwhelming effect on the industry and in turn, created a substantial amount of extra work for club committees. Club Insure Ltd want to ease at least one of those pressures and as such guarantee a pain free, professional insurance service from beginning to end.
“They really did guide me through the entire process seamlessly with no pressure or difficulty. I recommend them whole heartedly.” (Mrs C Walden, Abertillary Workmen’s Welfare.)
There is an in exhaustive list of reasons (too many to mention!) why Club Insure Ltd continue to stand apart from the rest of the market. Amongst others they are aware that due to the variety of social establishments it is necessary to treat everyone as an individual, consequently bespoke policies, underwritten by a panel of ‘A’ rated UK based insurers, are tailor-made to suit specific requirements.
Whilst their competitors have resorted to a telephone service to reduce costs, Club Insure Ltd uphold that the most successful business relations are forged face to face, thus one of their experienced Account Executive’s from their national team guarantee to visit each club in person. In doing so they are able to meet with all necessary club officials, identify possible gaps in cover, explain the cover conditions and warranties and ensure they understand what is required to be fully compliant with the terms of the policy.
“During my time with our previous broker (five years) we never had a face-to-face visit, everything being done over the phone or by email. The way Club Insure work is refreshing and I would not hesitate to recommend them to other conservative clubs.” (Mr M Patterson, Timperley Conservative and Social Club).
In addition, Club Insure Ltd provide an experienced in-house, award winning claims department and dedicated account handlers who, in the event of a claim, offer compassion, guidance and support from beginning to end; Club Insure Ltd literally have everything covered.
“The aftercare supplied by Club Insure Ltd following a recent claim, far exceeded my expectations. Having worked for an insurance company myself for many years, I had high expectations for the quality of service I should receive and they far superseded them.” (Mr Butterfield, Idle Cricket Club.)
It is therefore not difficult to understand why in the past year they have been nominated for no less than four awards. They successfully won the UK Claims Excellence award for Customer Care Initiative of the Year and were highly commended in the UK Broker Awards for Schemes Broker of the Year. Furthermore, as finalists in the British Insurance Awards for Commercial Lines Broker of the UK SME/MID Corporate and the Insurance Times Awards for Claims Initiative of the Year, they have set their sights on the prize for next year already!
As an award winning company you would expect business to be booming and indeed it is. Club Insure Ltd currently look after over 2000 clubs in the UK and their market share is increasing month on month. To cope with demand and maintain their professional yet personable business mentality, it is only natural that the Club Insure Ltd family grows at the same rate, hence the recent relocation to larger office space adjacent to the Leeds Bradford Airport.
The new site is double the size of the previous head office in Horsforth and much more suited to accommodate an award winning operation! It offers quick and easy access to Leeds and Bradford city centres and motorway networks, meaning they can service current and future clients even more effectively.
Simon Mabb, Managing Director, said of the move, “The growth trajectory we have been on has been amazing over the last few years and we had run out of space. The new office really gives us the opportunity to kick on and continue that trajectory developing the businesses further over the coming years.”
Justin Romero-Trigo, chairmen added, “We have a great team working for us and it is important we have the facilities and working environment to continue to attract the best people no matter which office in the group they work from.”
There are many brokers that have attempted to represent the leisure industry over the years but lack of experience and understanding of the sector, has made any attempt short lived. If their recent form alone is anything to go by, then Club Insure is here for the long haul. Mr R Betteridge from Lea Hall Colliery MWS, one of their many satisfied clients, perfectly summed up Club Insure Ltd when he said, “they truly are stalwarts of the insurance industry.”