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Claims

The True Test of an Insurance Broker

Claims 2017-04-05T12:01:05+00:00

Club Insure provides award winning, market leading support when you need it the most. With a committed team of account executives and handlers; and a claims department with vast experience our clients can depend on our professionalism, compassion and capabilities should a claim arise.

The last year has seen us receive several award nominations, most recently we have been shortlisted for Broker of the Year at the Modern Claims Awards 2017 and Broker Claims Team of the Year 2017 and also Claims Training Initiative of the Year 2017 at the Insurance Times Claims Excellence Awards.

There have been attempts in recent times to successfully impose restrictions on the current ‘no win, no fee’ culture but it is still highly important that companies trading in the leisure industry maintain suitable cover for every single aspect of their business. As there are a selection of assorted activities and trading methods found within the leisure market it is essential that you are protected against any potential threats, both legal and physical. Business owners must adapt along with the general public as their awareness of their rights increases.

The current culture has become increasingly litigious but our lengthy experience facilitates our ability to assist you with the implementation and sustainment of solid processes and procedures to ensure that spurious claims do not damage your hard earned reputation.

When claims are made it is crucial that personnel perform with efficiency, diligence and speed. This can play an important part in the process and the outcome. The successful defence of a claim demands consummate professionals with the knowledge and experience to ensure all required procedures are in place. This includes:

  • All accident forms must be fully completed with complete inclusion of all available witness details.
  • Potentially invaluable understanding and capabilities of downloading relevant information from any operational CCTV cameras.
  • Each company check list needs to be retained should it become appropriate to provide them as evidence

Please note that any claimants that wish to pursue any matter have a three year period from the date of the incident in which to do so.

Report a Claim

Property Damage

To report any damage to your property please complete our online form. You can find the form by clicking on the button below.

Report Property Damage

Public Liability

To report a public liability claim please complete our online form. You can find the form by clicking on the button below.

Report Public Liability Claim

If you wish to report an urgent property claim out of normal office hours only:

ARISTA customers should contact 0344 770 5150 (please have your policy schedule to hand as you will need to know if your policy was incepted or renewed on or after 1/5/16)

AXA customers should contact 0370 850 7134

Covea customers should phone 0330 134 8186

Easy Broking customers with China Taiping or W R Berkley should contact Adjusting Associates on 01724 761378 or 01443 229512

Easy Broking customers with a DTW policy should contact Woodgate & Clark on 01732 848077

Linksmaster policyholders should contact 0207 138 4687

LV customers should contact 0800 032 1170

QBE Customers should contact Crawfords Loss Adjusters on 0800 085 3187

RSA customers should phone 0330 102 4100

If you have purchased a Commercial Loss Assist policy then you should check your schedule and contact either DAS or Lorega in addition to your main commercial insurer from the above selection

DAS Loss Assist – 0344 893 9332

Lorega – 0207 767 3070